The friendships clients develop with our concierges are genuine — and cherished.

“Albert had suffered a stroke. I sat with him for hours, bearing with him as he tried to talk and really establishing a trusting relationship – something I don’t think the nursing staff had the time to do. When I learned that he had played in a band, I started bringing in music. Then Ina bought him a guitar. When he saw that, tears started streaming down his face. I’d dance and sing and he would laugh. Soon, Albert began walking on his own, participating in activities. The last year of his life was so fulfilling once he realized someone cared.” — Heather“My client suffers from Parkinson’s. He had once been mayor of Grand Lake. One day I took him to the mountains to see his daughter. We stopped to see some horses and, for the first time in a long while, he lifted himself out of his wheelchair, walked over and pet the horses. On the way home, he said to me that for three hours, he was able to forget he had Parkinson’s.” — John

“I had an elder female client who needed to be taken from the hospital to a care facility. I packed up her things from the hospital room, completed the discharge, then drove her. When we arrived, there was no one to greet us, no wheelchair for her. I told her not to worry. Because I work so often with clients in transition, I knew what questions to ask and who to talk to. I did not leave her side until she was settled.” — Ina